Return & Exchanges

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We will readily accept returned goods and replace them if they haven’t been worn and are in good condition. Please return the goods together with a receipt for the order.

 
If you would like to replace or return any goods please fill in our Return & Exchanges Form and send it by e-mail at [email protected] within 7 days from receiving your order. Please include the reason forreplacement/return request in your message. We will expect you to ship the products within 30 days of receiving the shipment.
 
In case of replacement please note that we will need between 10 and 12 days to ship the desired product back to you. We will do our best to replace the product with a new one from our stocks.
 
Please send the products you wish to replace or return to the following address:
 
shop.aristokrat.eu, Returns
Address: 1700 Sofia, Bulgaria, bul "Simeonovsko shose" 110
Contacts Aristokrat: +359 2 892 00 00
 
In case a product needs replacement and the delivery address is the same as the initial one all shipping costs will be at shop.aristokrat.eu expense. In case the delivery address for the replacement has changed the shipping will be at the customer’s expense.
 
When a product is returned shop.aristokrat.eu will refund the product price, but the shipping will be at your expense.
 
You can return any item purchased on our store within 15 days from the delivery date. Here’s how: 
  • Make sure the items are in the same condition you received them in, with all tags still attached.
  • Fill out the online Return & Exchanges Form in order to get a Return Number
  • Prepare the package and stick the pre-printed and pre-paid DHL label on the order box (or any other solid, rigid carton box) over the prior delivery information. With our return service, you will be refunded in the event of theft or loss during delivery to our warehouse in Bologna.
  • Schedule the pick up of your package within 15 days from the delivery date. Contact DHL by phone or online to arrange a suitable date and address: our courier will pick up the package wherever you wish.

 

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Important instructions for handling

Gently place your garment in 30C lukewarm water, preferably with special cashmere shampoo, without rubbing and wringing.
Do not use washing powder and bleach when washing cashmere products.
Let the sweater soak in the detergent water for a while, at least 20-30 minutes.
Rinse thoroughly with clean cool water until wool washing liquid is cleared from the garment.
Gently place the garment in a dry cotton towel in order to release the excess water.
Do not wring out.
Let the cashmere garment dry on a towel without stretching.
If necessary, iron by using low temperature steam from 0.5-1 cm distance.
Perfumes with rich color should not be used on the cashmere and camel wool garments from close distance.
After first few times of wearing cashmere, especially under other clothes, small balls (pilling) may appear on the surface of the garments. Pilling is not a quality defect, but it is the natural characteristic of cashmere. You only need to remove pilling once in a while for the first few wears.

Lastly, please remember your luxurious cashmere garment will age inversely with time if you take care of it just the way it caresses you even gentler with time.

 
 
 
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