Return & Exchanges


We will readily accept returned goods and replace them if they haven’t been worn and are in good condition. Please return the goods together with a receipt for the order.

If you would like to replace or return any goods please fill in our Return & Exchanges Form and send it by e-mail at [email protected] within 7 days from receiving your order. Please include the reason forreplacement/return request in your message. We will expect you to ship the products within 30 days of receiving the shipment.
In case of replacement please note that we will need between 10 and 12 days to ship the desired product back to you. We will do our best to replace the product with a new one from our stocks.
Please send the products you wish to replace or return to the following address:, Returns
Address: 1700 Sofia, Bulgaria, bul "Simeonovsko shose" 110
Contacts Aristokrat: +359 2 892 00 00
Email: [email protected]
In case a product needs replacement and the delivery address is the same as the initial one all shipping costs will be at expense. In case the delivery address for the replacement has changed the shipping will be at the customer’s expense.
When a product is returned will refund the product price, but the shipping will be at your expense.
You can return any item purchased on our store within 15 days from the delivery date. Here’s how: